Terms & Conditions

Acceptance:
 
All bookings accepted by Great White Shark Self Catering Apartments are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of a Booking Fee or Rental Charge also indicates acceptance of these Terms and Conditions.
 
General:
 
Renting serviced units from Great White Shark Self Catering Apartments is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the serviced unit as their only or principal home.
 
 
Reservations & Payment:
 
Your booking is only confirmed when we post or email written confirmation of booking following receipt of payment of the Booking Fee. When a booking is made, 50% of the total Rental Charge (Booking Fee) is required in advance to confirm the reservation. The balance (if any), of the Rental Charge is to be paid 2 days prior to the arrival date. If we do not receive full payment by this time, the reservation may be cancelled and the Booking Fee forfeited. The Client/Guest may be liable for the balance of the Rental Charge and for any other costs involved in the attempt to re-let the serviced unit. When a booking is made less than 14 days prior to the arrival date, the full Rental Charge is required to confirm the reservation. Clients/Guests wishing to extend their stay are required to give at least 3 days’ notice, subject to the unit or an alternative being available. Payment must be made in South African Rand (ZAR) and must be clear of all bank charges, exchange rate variations and any other deductions. We accept the following methods of payment: Bank to bank transfer to our account. Under no circumstances will accommodation be provided until we have received cleared funds to cover the Rental Charge. Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation. We reserve the right to charge interest on overdue accounts at 4% above South African bank base rate and to seek payment in full for accommodation during the suspension period. 
 
Rental Charges:
 
The rental charge includes a maid on weekdays and change of bed linen and towels, once a week. Our minimum length of stay is 1 night, with no maximum.
 
 
Cancellation Policy:
 
Cancellations must be notified to us in writing. When notification of cancellation is received more than 7 days prior to the arrival date, all payments will be refunded after deducting the Booking Fee which is forfeited. When notification of cancellation is received less than 5 days prior to the arrival date, the Booking Fee is forfeited, and the refund of other payments is subject to the accommodation being re-let. The refund is less the rent for any part of the contracted occupancy during which the accommodation remains vacant. A change of arrival date or departure date by the Client/Guest may be treated as cancellation and re- booking. Great White Shark Self Catering Apartments recommends that the Client/Guest insures against cancellation.
  • 14 days to 7 days’ notice before commencement of occupation: 50% deposit refund applies.
  • More than 14 days’ notice before commencement of occupation: 75% deposit refund applies. 
 Arrivals & Departures:
 
Units are available for occupation after 15:00 on the day of arrival; however keys are made available for collection during working hours (between 10:00h and 17:00h). Units must be vacated and keys returned by 10:00h on the day of departure. If there is a delay in vacating the serviced unit beyond 10.00h, a full day's rental will be charged to the Client/Guest.
 
Damages:
 
The Client/Guest is responsible for taking all reasonable care of the serviced unit and its contents. The serviced unit and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the serviced unit. Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the serviced unit or its contents which has occurred due to negligence, willful damage or irresponsible behavior on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay. In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them. Great White Shark Self Catering Apartments will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the serviced unit or in the unit block or its grounds. Smoking is not permitted in the serviced units or communal areas. Pets must not be kept at the units.
 
Complaints:
 
Any complaints must be made in writing immediately to Great White Shark Self Catering Apartments. We shall not have any liability for any complaint received after the completion of the Rental Period.
 

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